Returns – Exchanges – Refunds

• On-line purchases should be returned in 30-days with the original box, packing, paperwork, parts or accessories, receipt and in new condition to receive a full refund or credit.
• Return instructions are shipped with your order.
• Shipping fees will not be refunded unless we shipped the incorrect product.
• Return shipping charges must be pre-paid.  We will not accept C.O.D. deliveries.
• Refunds will be issued in the same form of payment that was used for payment, for example: if paid by credit card, then a credit card refund will be issued, if by Gift Card, then a Gift Card will be issued.
• Oversized items may require special arrangements, please contact us before making any return shipping plans.

Return Exceptions

• Perishable items:  Contact us before shipping any perishable items back to us.
• Software & Media:  Computer games, software, CD’s, DVD’s, audio or video tapes may be returned if unopened.
• Products that have been altered and the cost of alteration will not be considered for return.

Gift Certificates & Credits

• Jay’s Gift Certificates or store credits can be redeemed online or in either of our Clare or Gaylord locations once they are verified.

Order Changes

• We will gladly make changes to your order if you contact us before it is processed, please be aware that this could cause a shipping delay.

Warranty – Repair – Defectives

• Defective products will be replaced or refunded once the defect has been verified by us or by the original manufacturer.
• Warranties are from the manufacturer of the product and many require the product be sent directly to them for repair or replacement.  Contact the manufacturer directly.
• Repairs should be handled by or returned to the manufacturer for service work.

Non-Refundable Charges

• Shipping, handling or custom charges or services are not refundable. 
• Certain types of special order deposit charges are not refundable.
• Charges for modification of any type to a product are not refundable.

Shipping Rates:

$0.00-$15.00= $6.95

$15.01-$30.00= $7.95

$30.01-$50.00=  $8.95

$50.01-$75.00= $9.95

$75.01-$100.00= $10.95

$100.01-$150.00= $12.95

$150.01-$200.00= $14.95

$200.01-$250.00= $15.95

$250.01-$300.00= $16.95

$300.01-$400.00= $18.95

$400.00-$500.00=$20.95

$500.01-$750.00= $30.95

$750.01-$1000.00= $40.95

$1000.01-$1500.00= $50.95

$1500.01-$1750.00= $60.95

$1750.01-$2000.00= $70.95

 Canada and  International Orders

You must use the International Checkout for your orders to be processed.